24 x 7 Emergency Technical Support for VIP Customers
Our team of experienced Novell engineers are experts with Novell products and solutions. We specialize in Novell NetWare, Open Enterprise Server (OES), Suse Linux, and GroupWise. We have internal escalation channels to Senior Engineers as well as access to Novell Engineers when necessary. We can help you solve any Novell problem.
Server crash? Abends? Performance Issues? Do you feel like you are banging your head against the wall? Is it the middle of the night, and there's no chance of getting anybody on the phone at this hour? Think again.
Our VIP contract and block hours customers are entitled to free 24x7 critical outage support. We are available 24 hours per day, 7 days per week (24 x 7) for our VIP customers. We're just a phone call away. We help people with Novell problems every day, and we can help you with your toughest Novell issues. Call us now for immediate help.
VIP Customers Only, if you need to contact us, please refer to your engineer contact information form that was provided to you at the start of your services. This will provide you with the necessary information to reach an engineer and get the support you need.
Intended for mission critical after hours outages. No contract or other pre-arrangement required.
Credit card required / accepted over telephone.
24x7 Support, based on availability of on-call support engineer.
$1,500 minimum billed per service call, includes up to 4 hours of consulting services. Overages billed at $350/hour.
Services rendered on a T&M basis and can be onsite or remote.
If your issue is not a mission critical outage, please contact us during business hours for other attractive support options.
Learn how our VIP Contract Services can benefit you
Our VIP Contract services are packed with great value to help keep your systems running strong and save you money at the same time. When you are a VIP contract services customer, you receive free upgrades and migrations for all systems covered under the contract. All VIP customers have access to engineers 24x7 for critical system outages.
1-888-690-0013
- Office Phone Number (Business Hours)
480-988-7215
- Office Phone Number (Local Arizona)
Terms: Our goal is to provide immediate access to an engineer to start troubleshooting your system. However, emergency services are handled on a first come, first serve basis. Services are provided remotely or via telephone. On-site service is subject to availability, scheduling, and travel fees.
"After Hours" is defined as anything on Saturday, Sunday, National USA Holidays, and anything before 8:00am or after 5:00pm Monday - Friday. This is based on Arizona time, which does not observe Daylight Savings Time.
Save Time & Money Working with Experts
Our consulting team is one of the best in the industry. We are experienced Novell experts and understand how to work through most Novell related problems. We have worked with companies similar to yours, and can handle any problem large or small. While we do charge a premium for our services, we guarantee that we can get the job done right, and save you time, money, and frustration.
